Refund Policy

Refund Policy

Thank you for choosing Virtual Escaping VOF for your online escape room experiences. We strive to provide you with enjoyable and memorable adventures. Please review our refund policy below:

Eligible Products/Services for Refund

We offer refunds for unused vouchers purchased for our online escape rooms.

Timeframe for Refund Requests

Customers may request a refund within 14 days of the purchase completion date.

Conditions for Refund Approval

Refunds will only be granted for vouchers that have not been used. Once a voucher has been redeemed, it is no longer eligible for a refund.

Refund Process

Refunds will be issued through the original payment method used for the purchase. Please allow up to 7 business days for the refund to be processed and reflected in your account.

Exceptions and Exclusions

- No refunds will be granted after the 14-day refund window has expired.
- Refunds will not be provided for vouchers that have been partially or fully redeemed.
- Refunds will not be offered for vouchers purchased using store credit or gift cards.
- This refund policy applies solely to purchases made directly through Virtual Escaping VOF. For purchases made through third-party platforms or retailers, please refer to their respective refund policies.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team at We are here to assist you and ensure your satisfaction with our services.

Policy Updates

Virtual Escaping VOF reserves the right to update or modify this refund policy at any time without prior notice. Please check our website periodically for any changes or revisions.